HOW DO I SEE A DOCTOR OR NURSE?

You will need to make an appointment by telephone or by calling in to Reception.  You can either call on the day of your choice or book an appointment in advance.  Please remember to make a seperate appointment for each person to be seen.  We will try and give you an appointment with the Doctor of your choice, but this is not always possible. 

On average 20 appointments are wasted each week because patients do not turn up.  If you have made an appointment and no longer need it, please help us and other patients by letting us know.
 

CAN I TALK TO A DOCTOR OR NURSE ON THE TELEPHONE?

Yes, we offer a telephone advice service.  For problems or advice, which may be dealt with in this way, please contact Reception, leaving your name, address and telephone number and the Doctor or Nurse will contact you.
 

WILL THE DOCTOR SEE ME AT HOME?

In the time it takes for the Doctor to see one patient at home, four patients can be seen in the surgery, therefore, it is important to try to come in whenever possible.  We can give you a much better service at the surgery, as in your home it is often difficult to carry out tests without the necessary equipment.  However, if you are too ill to attend the surgery then the Doctor will visit you at home.  Please try to ring before 10:00am to arrange a visit and let us know if your condition is urgent.

HOW DO I GET MY REPEAT PRESCRIPTION?

There are several ways to order your prescription.  Always give us the following information:

• Your name and address 
• Your date of birth
• A contact telephone number
• The medication required and any message
• Where you would like to collect your medication from

You can place your request in the box provided in our waiting area (you can use your prescription counterfoil by marking the items required) or put it through our letter box after surgery hours, you can fax your request to us or you can can telephone Reception after 2:00pm.  All prescriptions take up to 2 working days before they are ready for collection.  If your prescription will run out over the weekend or bank holiday, please allow extra time for this. 

HOW DO I FIND OUT ABOUT TEST RESULTS?

If you have had any investigations performed such as blood or urine tests or x-rays, it is your responsibility to contact the surgery for the results. You can call in person or telephone Reception between 2:00pm and 6:00pm. To maintain confidentiality, results are ONLY given to the patient concerned. You may be asked to provide some means of identification. The Receptionists are not qualified to interpret results and will only tell you what has been authorised by the Doctor.  If you wish to discuss your result, you will need to see or speak to the Doctor or Nurse who ordered the test.  Please allow 7 days for blood results to come through and up to 3 weeks for x-rays.