Common Patient Questions and Answers

Q: What is the role of the Patient Representation Group?
A: At its simplest, patient representation refers to patients who wish to take a more active interest in developing local healthcare services.
The idea is for patients and staff to work together to share ideas to help patients to take more responsibility for their own health and help improve the services offered at the Practice. It gives patients a say in how services are planned, developed and evaluated, by developing a good working relationship with the practice staff and GPs.

Q: Why are you asking people for their contact details?
A: We would like to be able to contact people occasionally to ask them questions about the surgery and how well we are doing to identify areas for improvement.

Q: Will my doctor see this information?
A: This information is purely to contact patients to ask them questions about the surgery, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery they might see general feedback from patients.

Q: Will the questions you ask me be medical or personal?
A: We will only ask general questions about the practice, such as short questionnaires.

Q: Who else will be able to access my contact details?
A: Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.

Q: How often will you contact me?
A: Not very often……maybe once every three to four months.

Q: What is a patient group/patient representation group?
A: This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need.

Q: Do I have to leave my contact details?
A: No, but if you change your mind, please let us know.

Q: What if I no longer wish to be on the contact list or I leave the surgery?
A: We will ask you to let us know by email if you do not wish to receive further messages.