Ordering a repeat prescription
Order your repeat prescription online at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
There are several ways to order your prescription.
- Online – via SystmOnline
- Online - via The NHS App
- In person - use your prescription counterfoil and clearly mark the items required. You can place the request in the box provided in our waiting area or through our letter box after surgery hours.
- Phone - Patients who are truly housebound or suffering from certain disabilities can request prescriptions over the telephone between 3pm and 6pm.
Please always give us the following information:
- Your name and address
- Your date of birth
- A contact telephone number
- The medication required and any message
- Where you would like to collect your medication from
We support patients who have elected to use Pharmacy2U or Echo pharmacy to receive their medications through the post, but would ask that you request your prescriptions via SystmOnline, rather than through these companies. Their processes are not integrated into our systems.
If your prescription is stable and unchanging, we are also very keen to explain the benefits of repeat dispensing, where we can send an entire years worth of prescriptions to your nominated pharmacy, which patients tend to find much easier than remembering to order every month.
We are highlighting these options as we would really appreciate your help in keeping our team available to respond to urgent medical problems.
Patients are asked to check repeat prescription slips. It will advise them if they need a medication review and will also show any other messages from the surgery.
If you take a regular medication or are used to having an annual blood test, in your birthday month please complete the “Medication review,” template via eConsult. If you are not able to do this, please provide your details to reception. Once a GP has reviewed your medications, they will let you know what else is required, such as blood tests or home blood pressures readings.
If you normally have regular blood tests to support your review please book these with Reception.
Please allow 3-4 working days for prescriptions to be processed and remember to take weekends and bank holidays into account.