POPP (Partnership for Older People Programme)




Free service for the over 50’s in Dorset

A FREE SERVICE is available to help the over 50’s in Dorset to access information and improve facilities in their local area.

Local people working as Wayfinders and Champions for the Dorset Partnership for Older People Programme (POPP) are on hand to provide help to older people.

Barbara Turnbull and Lorraine Syms are the Gillingham POPP Wayfinders and provide support to individuals or a family member or friend who needs a helping hand to find out about the services and support available in the area. Barbara and Lorraine always try and find an answer, whatever the question. The team have a large list of contacts and information on a variety of topics, including: Fire Service home safety checks, health services, support for carers, home aids, home care, food, transport, benefits and social activities such as lunch clubs.

Annette Leat is the Gillingham POPP Champion. Annette is here to listen to older people’s concerns, identify opportunities, work with local organisations and develop activities in local communities. Successful services funded by POPP and supported by Champions include voluntary car schemes, memory cafés, exercise classes, tea dances and walking groups.

Local older people with an idea for a project, service or amenity, or a concern about a service being lost or changed, should get in touch with their local Champion.

Gillingham POPP Champion is: Annette Leat – 07930147081 annette.leat@helpandcare.org.uk

Gillingham Wayfinders are: Barbara Turnbull - 07971338339


About Dorset Partnership for Older People Programme (POPP)

Dorset POPP is primarily a partnership between Dorset County Council, NHS Dorset, the Third Sector and older people. However, the programme has developed a robust working partnership that extends beyond this and includes a range of other service providers, including Dorset Fire and Rescue, Dorset Police, libraries, community matrons, community pharmacies and others.

Dorset POPP is a complex and ambitious, person centred programme, led by the needs, desires, and aspirations of Dorset's older people.

Dorset has been broken down into 33 'clusters' to ensure local focus and delivery of all elements of the programme.

The vision of Dorset POPP is 'to build supportive communities to enable older people to remain living in their own homes for as long as they wish' by developing responsive, appropriate services and activities at a localised level.

Local charity, Help and Care, manages the POPP contract on behalf of Dorset County Council. To find out about becoming a POPP Champion or Wayfinder in Dorset please telephone Becky Lewis at Help and Care 0300 111 3303 or visit their website.


The Silver Line Helpline

The Silver Line operates the only confidential, free helpline for older people across the UK that’s open 24 hours a day, seven days a week. The helpline number is: 0800 4 70 80 90.

We also offer telephone and letter friendship schemes where we match volunteers with older people based on their interests; facilitated group calls; and help to connect people with local services in their area.

The Silver Line is the only confidential, free helpline for older people across the UK open every day and night of the year. Our specially-trained helpline team:

  • Offer information, friendship and advice.
  • Link callers to local groups and services.
  • Offer regular friendship calls.
  • Protect and support older people who are suffering abuse and neglect

68% of calls to the helpline are made at night and weekends.

Who can call the helpline?

  • The Silver Line is a helpline for older people.
  • We have no strict age limits but most people we speak to are over 60. So, if you think it’s for you, it’s for you.
  • All helpline calls are free. The Silver Line Helpline is free to callers.
  • All costs of calls are covered by The Silver Line. We rely entirely on donations from organisations and people who care about the welfare and safety of older people.
  • All helpline calls are confidential. The Silver Line is a confidential helpline.
  • Callers are free to express their feelings, and describe their lives honestly, and can trust us to respect their privacy.
  • In cases of abuse or neglect, with the callers’ permission, we will involve specialist safeguarding organisations such as Action on Elder Abuse or the appropriate social services team.

Silver Line Telephone Friends

If callers would like to be put in touch with a Silver Line Friend, they can enjoy a regular weekly friendship telephone call. Silver Line Friends are volunteers who have contacted The Silver Line because they enjoy talking to older people.

Calls are free for both parties, as costs are covered by The Silver Line through donations.

We match the older person to like-minded volunteers, based on their interests and preferences. It is not a counselling service and Silver Line Friends will not meet, or know the telephone numbers of the people they speak to.


Silver Letters

Telephone friendship schemes are not suitable for everyone. We created the Silver Letters scheme for people who are hearing impaired, and would like a Silver Line Friend, as well as those who just prefer the written word.

Silver Letters are a regular exchange of correspondence between an older person and a Silver Line Friend. All postage is free for both parties, and sent via our mail centre, so costs are covered by The Silver Line.

We match older people to like-minded volunteers. It is not a counselling service and Silver Line Friends will not meet or know the address of the people they write to.


Silver Circles

Silver Circles are facilitated group telephone calls where people with shared interests can discuss topics that interest them with a wider group. This is enjoyed by people who would like to speak with more than one person at a time.

Calls are free for people taking part, as costs are covered by The Silver Line.


Silver Line Connects

The Silver Line Connects team provides older people with more intensive support, advice, and help with connecting to local services. Since launching in November 2015, the team has worked on issues ranging from housing and health issues, to finding lunch clubs and even financial concerns.