Total Triage Update 

 

We need your help... 

As we advised last week, we are looking toward a post-COVID future, whilst still expecting to be vaccinating our community against COVID until the end of the year. As of 30th March, The Barn Surgery will be undergoing extensive refurbishment requiring its temporary closure. We are expecting this to last at least six months.  

From April 14th, we are bringing in a better system of allocating appointments, with the clinical team assigning the right type of appointment at the right time, based on information from our patients.   

Our goal is to produce the best possible system – Total Triage should mean that the care you receive from us is delivered faster, more safely and of the best possible quality. 

We will ask you to help us by giving us some information about your symptoms, and what you’re hoping we might be able to do to help. The easiest way for you to do this is by completing an eConsult. If this is not possible, the next option is to answer some simple triage questions with one of our Patient Services Administrators, to give us the information we need to give you the right appointment. Our entire team subscribe to the same very high standards of confidentiality.  

We will not ever prevent anyone from receiving care – the goal is to deliver care that is: 

FASTER – eConsult requires no waiting on the phone and will help you avoid the rush for appointments when the phone lines open.  

SAFER – eConsult highlights symptoms to us that could be serious, and so reduces the risk of patients with these problems not being able to get through to us on the phone.  

BETTER – appointments will be allocated by clinicians, which will allow us to make sure that we give you the right appointment at the right time with the right clinician.  

Our aim is to maintain continuity of care whenever possible. Continuity of care means each patient ideally seeing the same, or a small team of doctors, rather than lots of different doctors. We think this helps us to spot more easily when something is seriously wrong, and helps us to help you make difficult decisions, if they come up.  

Our fabulous team of Patient Services Administrators are key to implementing this system, as the vital link between our community and our clinical team.  

There are lots of other ways you can help us make this a success such as signing up for online access via SystmOnline and using the NHS app. 

Thank you for your continued support, 

Katie Pearce (Practice Manager), Dr Lewis and Partners 

Published: Mar 17, 2021

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