Appointments

 

Book or cancel an appointment at our GP surgery.

Pharmacy and Self Care

See a Pharmacist

Many conditions can be treated without the need to see your GP.

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Book an Appointment

If you need an interpreter for your appointment, please let our Care Navigators know.

All patients are entitled to have a chaperone present for any appointment, examination or procedure where they feel one is required.

Read our Chaperone policy for more information

Urgent appointments for today or tomorrow (Monday to Friday)

When you get in touch, we’ll ask you to help us by giving us some information about your symptoms, and what you’re hoping we might be able to do to help.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Ways to book

  1. Telephone: 01747 824201
  2. Request an urgent appointment online

Extended access

We also have extended access available. See our Out of Hours information.

Book a routine appointment

Ways to book

  1. Request an appointment online
  2. Download the NHS App

If you're unable to use an online option to contact us, you may call our Patient Services Administrators who will ask you some simple questions to give us the information we need to give you the right appointment.

3. Telephone: The Barn Surgery: 01747 824201 or Peacemarsh Surgery: 01747 834330

Sickness certificates (fit notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Home Visits

Our Home Visits are reviewed daily by either an Advanced Nurse Practitioner or a GP.

If you need a home visit, you can help us by calling reception before 11am if possible, and giving as much information as you can to the Care Navigators.

They will put your name on the visit list or advise you on an alternative course of action if appropriate.

We encourage patients to visit the surgery for proper care, but we understand this isn't always possible. After requesting a home visit, you may receive a call to discuss your request, as some issues can be addressed over the phone. If a home visit is needed, a member of our team, such as an Advanced Nurse Practitioner, Community Frailty Practitioner, District Nurse, or General Practitioner, will visit you.

Please only request a home visit if you are housebound or unwell enough to travel, as a practitioner can see several patients at the surgery in the time it takes for one home visit. Home visits are prioritized based on urgency, and you cannot request a specific clinician.

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

To cancel your appointment:

  1. Use your NHS account (through the NHS website or NHS App)
  2. Cancel using the GP online system
  3. Telephone us on 01747 824201.

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. 

If you wish to register for this messaging service, please fill out the consent form.

Complete a communications consent form online

  • We are finding increasingly that patients prefer to be contacted via their mobile but the only contact number we have is their home landline.
  • Please don't forget to update us with your correct contact details, including mobile numbers, additional numbers such as work and email addresses.
  • If we have your mobile number, we can also send you a free of charge text message to remind you of your booked appointments or to invite you to arrange an appointment with a GP or Nurse for a review.

Out of Hours

Enhanced Access

These appointments will be available to book in advance with reception and online.

Extended hours services are generally very busy, so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery reopens. In a genuine emergency, you should call 999.

The Barn Surgery Extended Access Hours:

  • Monday: 7am to 8:30am
  • Thursday: 6:30pm to 7:30pm

Peacemarsh Surgery Extended Access Hours:

  • Wednesday: 7am to 8:30am
 

Enhanced Access

As patients, you may have heard in the local news that enhanced access to Primary Care Services is being reviewed in North Dorset and across the country. 

We are working to improve access to appointments for our patients, in particular at evenings and weekends. On some occasions, we are able to offer Saturday appointments at Shaftesbury War Memorial Hospital. If you would like to be offered one of these appointments, please ask Reception for availability.

We also offer Saturday clinics by appointments at seasonal times of the year to support Flu and Covid vaccinations.

Life Threatening

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

If you are deaf, call 999 BSL

Urgent But Not Life Threatening

Visit an urgent care centre if:

 
  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

 
  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Providing NHS Services

The Barn Surgery
Newbury
Gillingham
Dorset
SP8 4XS

Telephone: 01747 824201

Facebook

Peacemarsh Surgery
Marlott Road
Gillingham
Dorset
SP8 4FA

Telephone: 01747 834330