New system for booking appointments

 

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We are very aware that there has been some anxiety, concern and negative comment with regard to our new system for booking appointments.

Please be reassured that this has been designed absolutely with the needs of our patients at it’s core. We remain committed to providing the highest standards of patient care. 
We are not trying to create a barrier between clinicians and patients. We are aiming to improve continuity of care with your usual GP, whilst ensuring appointments are booked on the basis of clinical need.

We continue to see patients face to face, as we have done throughout the pandemic. Our patient services team will be able to help patients navigate this system. If e-consult is not suitable, they can take some details about the problem you are seeking help for, or can book a phone call with a Doctor if required.

We are sorry that waiting times have been particularly long in the last fortnight as we prepare for this new way of doing things. Total Triage starts 14th April and this should stabilise things over the coming weeks.

With regard to the Covid vaccination programme, we hope that you agree that this has been an enormous success. To clarify, although the vaccinations are being given in Sturminster Newton our staff are contributing fully towards staffing and organising these clinics. We have also visited over 200 of our most vulnerable patients in their own homes for vaccination.

We are very sorry that The Barn Surgery is currently closed for vital underpinning work due to subsidence. We are hoping that this site will be up and running again in 4-6 months.

With regards to the Cervical Smear screening programme, which we were obliged to pause during Covid, we are now running catch-up clinics and are progressing well with clearing the backlog.

Please be patient with us whilst we introduce this new system, which we genuinely believe will be for the benefit of our patients. 

We very much welcome your constructive feedback, but would be grateful if it could be delivered in a kind and considered way, bearing in mind the enormous impact your words have on our caring and valuable staff, most of whom live locally in our community. 

We are hugely grateful for your understanding, support and positivity, particularly over this last year.  We would also like to particularly thank our outstanding team of nurses, receptionists, administrators and doctors who are all still currently working at significant levels of overtime, as they have been throughout this pandemic.

With very best wishes

Dr. Geoff Lewis, Dr. Claire Chambers, Dr. Kathryn Mounde, Dr. Will Fenton, Dr. Clare Boulind & Dr. Chris Pearce. 
 

Published: Apr 14, 2021

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